My wife is exploring various fitness facilities in the area . She contacted one of the popular locations via their web site and requested a visit to review their place. Almost two weeks later, she finally received an email from one of their representatives. My wife wrote back saying that it’s been awhile since her inquiry and she has already joined another fitness facility.
Here was their reply:
“I am sorry to here that, we have been very busy for the past couple of months. The bad weather is giving us a chance to follow up and talk to the potential members that we have in our system. I would love to set up an appointment with you and give you a tour of our beautiful facility.”
When shared with me, not only was I surprised to see the grammatical mistake but I was also amazed of the poor excuses they used for their lack of follow-up action.
Here was my wife’s reply:
“Thank you for the offer but I am no longer interested. I’m sure you have a wonderful facility but I am also interested in prompt customer service. It’s not very comforting to know that you didn’t respond to my inquiry until the weather got bad enough for you to have the time to follow up on potential member inquiries.”
The Bridge to Web Success
Fully half the time I complete a web-form for service I get no reply.
I often go to the CEOs office with the info on the lack of responsiveness.
I couldn’t agree more Scott. Thanks for stopping by.