The Seven Rules of Authorship

Here are our first three of seven rules for writing a newsletter, but they can also apply in large part blog posts, articles, booklets, and so forth.

Rule #1: Tell them what they need to know, not everything that you know.

Most writing is far too prolix and verbosity has become endemic to our society. But less IS more in writing, so how do you control your propensity to open the verbal floodgates?

Put yourself in your readers’ shoes. Ask what they would need to know on any given topic to be able to pragmatically apply useful techniques immediately. Newspaper articles are written in an “inverse pyramid” style, so that the most important information comes first, and the less important can always be edited out at the end for space limitations.

You have no such luxury in a newsletter that we’re advocating be confined to about a screen or 800 words or so. (An average magazine page, without advertising, has about 800 words.) So ask yourself merely this: What are the three or four most vital points and how can I express them with a minimum of verbiage.

Which leads us to rule #2.

Rule #2: A picture is worth 1,000 words but an example is worth 1,000 pictures

People relate best and most immediately to situations with which they are familiar and/or in which they’ve found themselves (or could readily imagine themselves). Consequently, use personal stories and examples to make your points, which will both dramatically shorten your article and also bring life to it.

For example: “Have you ever been in a classroom where the professor tells you everything he or she ever learned but doesn’t respond to a question and rarely looks up from the  notes? How effective was that learning compared to the professor who wades through the room interacting?”

You’ve been there, and so have we, and you can see (visualize, remember) immediately what that was like and why the point is so valid. There’s no need to try to translate a conceptual theme using thousands of words.

Try to describe a spiral staircase with your hands at your side. At best you’ll say that it’s a continuing 360-degree, ascending stair which revolved back upon its own central axis.

That’s nowhere as effective as saying, “Picture a corkscrew….”

Rule #3: Don’t use no bad grammar

Don’t fall victim to the debasement of the linguistic currency.

The Internet is largely informal, to the extent that you can readily find obscene and scatological references on Facebook and YouTube (which is the web at both its best and its worst in terms of what’s posted there).

Keep your content civil and intelligent, as if you were conversing with acquaintances you’ve met with, but not family or friends at a hockey game. You’re not talking to insiders, but to those with whom you may do business some day. You don’t want to offend, you want to impress.

If needed find an editor or someone who will simply read your newsletter before publication for obvious errors. For example, the correct phrase is “between you and me,” not “between you and I,” even though the latter may seem more refined. You don’t have to know that the reason is “between” is a proposition which takes the objective “me” and not the nominative “I,” but you do have to get it right.

If you’re grammar is isn’t correct, and you’re not smart enough to find someone to correct it, why would your products and services be any better?

This is an excerpt from my new and upcoming book Million Dollar Web Presence - Leverage technology to build your brand and transform your business, which I am coauthoring with Dr. Alan Weiss and which will be published by Entrepreneur Press.

© Chad Barr 2011. All rights reserved

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How Legally Protected Is Your Brand?

Does your business create intellectual property? Do you have a web site? What about the name of your organizations and the names of your various brands, products and services? Have you protected all of these legally? Do you know the difference between a copyright and a trademark? This is a fascinating interview I conducted with Erik Pelton of Erik M Pelton & Associates, PLLC, who is a trademark attorney and a true expert.

Click the play button and find out.

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(30:27)
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Click Here for entire podcast series table of contents

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Creating a “sticky” web presence

Many people spend their resources and energy trying to attract visitors to their sites. That seems reasonable and achievable. However, there are two aspects to “site power” that often defeat site owners who are investing heavily to attract visitors. In fact, we have one word for it: retention.

It’s insufficient to merely attract people, you need to retain them. Not for hours or days, but fore minutes and for repeats visits. We call this a “sticky” web presence, because people don’t want to leave (and, yes, we make it difficult for them to leave—to get rid of us—because we’re offering so much value, so many options, so much interest).

Here are a different type of “sticky keys”:

a.    Site must be responsive and quick to load and display pages. Otherwise visitor will quickly grow impatient and leave. We once say a site with the “floating head” of the owner, which took over a minute to make its message and clear!

b.    Interesting, fresh and dynamic content, such as diagnostics and self-scoring tests and challenges for the visitor.

c.    Make sure the landing page answers what they came there to do with minimal amount of clicks or clutter. In other words, what are the typical results for the client or customer?

d.    Reduce stagnation. Three strikes and you are out.  Keep it fresh and review your content for timeliness and relevance. If there are three things that are dated, the visitor is probably out.

e.    Enable visitor interaction though email, contact forms, comments, sharing with others. Don’t play hide-and-seek, or protect yourself more from prospects than you do from spam. For goodness’ sake, list your physical address in case someone wants to mail you something!

f.     Community connections with peers and successful colleagues. Demonstrate that you’re connected to the profession and the community.

g.    Others’ recommendations.  Include video and print testimonials and not merely on a “testimonial page.”

h.   Ability to subscribe to newsletters, email notification alerts and RSS feeds.  Allow people to gain a continuous access vial other platforms.

i.     Create incentives such as: “You will receive instantly… Let people download text, audio, and video.

j.     Promote your best content “The best of …” This can often be a list of Twitter posts you’ve made on common subjects, recycling and repurposing your intellectual property in new ways.

k.    Show them additional resources on each page and what other visitors have liked. Amazon is great for this: “Others who read this book have also purchased….”

l.     When people leave comments, respond as quickly as possible and also thank them for stopping by and for their feedback. No inquiry should go unanswered for more than 24hours.

m.  Create a continuing series (sequels) that builds on interest, suspense, and more intense future knowledge. Such as episode #1, #2, #3 …  or Part 1 of 3.

n.   Repurpose older content by adding new life to it. Include videos, or graphics, or case studies of how you’ve since applied it.

o.    Easy way to access the latest announcements, what’s new and upcoming events. Margin real estate is quite effective for this.

p.    Upsell products and services during the checkout process by offering related items and other bundles.  This is the checkout line at your local Staples or Best Buy with all kinds of impulse items for sale as you stand on line.

Customer engagement and relationship building should continue long after a site or non-site purchase. Keep them aware of current and future promotions. We capture every single book, video, audio, workshop, and related buyer and mail to them once a month. Here’s an example below.

One of the slippery slope, stickiness removers, is overly complex design and difficult navigation. Also, too many “orphan” pages, which require no action at all, and go nowhere, tend to turn visitors toward the door. Make sure the visitor is compelled to do something. But keep it local. We generally use no links directing the buyer elsewhere (to another site). We want our sites to be cul-de-sacs where the buyer can stay put.

This is an excerpt from my new and upcoming book Million Dollar Web Presence - Leverage technology to build your brand and transform your business, which I am coauthoring with Dr. Alan Weiss and which will be published by Entrepreneur Press.

© Chad Barr 2011. All rights reserved

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What Would I Have Done Differently?

Given the knowledge and wisdom I have today, what would I have done differently if I had this knowledge back then, when I first started my business?

Click the play button and find out.

Play

(2:09)
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Click Here for entire podcast series table of contents

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Changing Your Small Talk to Big talk

A common question I am often asked by clients in my mentor program is how to start a conversation with a prospective client or what do I say after I say hello? Although there are probably questions that are better suited for different personality types, I find the following quite provocative in any situation and the kind of questions that stimulate great discussions. These are also the questions I often ask before reviewing the effectiveness of one’s web and Internet strategy:

  • What is your key business focus and the value you deliver to your clients?
  • How would you describe your target audience(s) and the profile(s) of your perfect client?
  • What are your key product and service offerings?
  • What great results have you seen from your web site and its strategy?
  • What are some of the key issues / challenges you are facing?
  • What would you want to be known for?
  • if we were to work together, how would you describe the possible outcome from your site and its strategy that would absolutely delight you?

These questions are provocative and would typically start great conversations. I have to also admit that I am surprised at times how many entrepreneurs struggle answering such questions. So next time you meet a prospective client, ask them such questions but make sure you come across genuine and friendly and not interrogating. And also, how quickly can you reply to such questions when asked and what would be your answers?

© Chad Barr 2011. All rights reserved

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Lessons I’ve learned from My Granddaughter

I am always amazed at the remarkable life and business lessons I learn when hanging around my two year old granddaughter. Let me share some with you:

  • Tenacity to get what she wants. A “no” is simply a slight delay in her strategy. She would then resort to plan B. There is no such thing as rejection in her vocabulary.
  • Tremendous self esteem and confidence.
  • Zest for life. Every moments counts and is an intense quality interaction.
  • Intense desire to learn new things and an astonishing curiosity.
  • When bored, find another point of interest and quickly.
  • Fearless about trying new things.
  • Loves the exploration, fun and discovery of new things.
  • Life is about having fun and a lot of it.
  • Remarkable memory and focus.
  • Creativity level that would have made Edison wish he had started innovating much earlier.
  • Trusting relationships with individuals unless proven otherwise.
  • Great love for nature and animals.
  • Love of hearing  great stories even if read each night.
  • Mickey Mouse and her grandfather are very cool.
  • Life is great and I am blessed and fortunate!

How about you? What are some of the lessons you have learned from your kids and grand kids? Please share.

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Effective Podcasting

Ever wonder what are some of the elements of effective podcasting? Why not click on the play button below and listen.

Play

(3:29)
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Where Does Site Traffic Come From?

Traffic to your site comes from many sources such as when your visitor:

  • Enters your site address (URL) into their browser when looking at your business card.
  • Enters the web page address (URL) that was shared with them (through other marketing efforts) into their browser.
  • Enters your site address into their browser when receiving your company’s paperwork such as invoice, purchase order, check.
  • Clicks on your email signature links.
  • Reads your newsletter and clicks on one of the links.
  • Views your blog or site and clicks on links.
  • Reads your guest contributor content, such as your article or your column on someone else’s site and then clicks on a link.
  • Views your video on YouTube and clicks on the links to your site in the description area.
  • Listens to your podcast on iTunes and clicks on the link to your site.
  • Reviews your social media profile or content and clicks on the link.
  • Sees your answer on LinkedIn and finds it interesting and clicks on your profile name.
  • Finds interesting links on social bookmarking sites and clicks on one of yours.
  • Finds your book on Amazon and clicks on the link to your site.
  • Reads your article on article directories or an online community.
  • Finds you on one of the trade associations you below to.
  • Sees your comment on a blog and clicks on your link.
  • Notices your press release and clicks on a link.
  • Clicks on one of your banner ads or affiliate links.
  • Is encouraged to bookmark your site for private use or for social media sharing use.
  • Uses search engines and clicks on the organic results.
  • Uses search engines and clicks on the paid results.
  • Uses Facebook paid advertising and clicks on the link to your landing page.

How many of these are you involved in and are there others worth mentioning?

This is an excerpt from my new and upcoming book Million Dollar Web Presence - Leverage technology to build your brand and transform your business, which I am coauthoring with Dr. Alan Weiss and which will be published by Entrepreneur Press.

© Chad Barr 2011. All rights reserved

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How To Improve Your Business?

Last Monday I spoke to the great people of the Connecticut National Speakers Association chapter. A common question was asked of me: “as a speaker, how does one significantly increase their success leveraging technologies and the web?” Here are my top 8 answers:

1. Become a prolific and constant publisher of great provocative content.

2. Publish in a variety of media formats such as: text, charts or process visuals, images, cartoons, audio and video.

3. Engage in many aspects of marketing to effectively attract your buyers.

4. Innovate, reinvent and repurpose your ideas and content.

5. Create strong relationships with buyers, colleagues, partners and journalists. Well, family helps as well

6. Position yourself as a thought leader.

7. Leverage technology and the web.

8. Evolve.

These points should give all of us a quick guideline and at this point you are probably asking, how to do this? So, stay tuned. More will be published by me here shortly.

P.s. Posting this from the Las Vegas airport while waiting for my return flight home after several amazing days of learning and speaking.

© Chad Barr 2011. All rights reserved

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Is Your Web Site Set for Success?

In a recent presentation I delivered in Rhode Island I was asked what are the components I consider when reviewing the effectiveness of web sites for my clients and prospective clients. Here is the list I have quickly come up with:

  • Does the site clearly incorporates the three elements of web success which are: world-class design, remarkable content that supports an effective strategy and tactics? Remember my philosophy: “Strategy first, technology second!”
  • Is there a strong list of clients you’ve done business with?
  • Are there many testimonials from your clients discussing the successes you have helped generate for them in the form of written, audios and videos?
  • Does your site show the results you have generated for your clients, listed as bullet points and are substantiated with testimonials and case studies?
  • Are there interesting case studies discussing the challenges your clients face, your intervention to help resolve these challenges and then the outstanding results created?
  • Can I easily find your intellectual property manifested through articles, checklists, process visuals, audios, videos, surveys and more?
  • Are there audios and videos segments that intrigue me to listen, watch and learn?
  • Are you demonstrating good products and services for me to consider purchasing or inquiring about?
  • Does the site incorporate call to actions for me to click on and direct me to other interesting areas on the site?
  • Does it answer the key question of “What’s in it for me?” and demonstrate an overall value for me, the visitor?
  • And finally, does it look as the site is stagnant or constantly evolve with new ideas, innovation and creativity?

Let me also suggest the following items to consider:

  • Is there a strong value proposition that is pithy and succinct that articulates the way you dramatically help improve your clients lives and businesses?
  • Is there way too much text on your home page?
  • Can I easily recognize your key offerings in an engaging way?
  • Is there an easy way to contact you on all site pages?
  • Are there interesting links to click on to provide additional information for me to explore and decide to contact you?
  • Are there provocative titles and provocative content that will create great interest for the visitor to explore or will the visitor say “so what?” and go elsewhere?
  • Is there a site map and an ability to easily search the site?

I could just as easily have come up with quite a few other points. Yet if your site and strategy incorporate the list above, I will acknowledge that you are ahead of your colleagues and competitors and are leading towards greater success.

So where are you and how would you rank your site?

© Chad Barr 2011. All rights reserved

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